Coverworld is committed to providing you with the best possible customer service experience. Coverworld is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals
COLLECTION OF YOUR PERSONAL INFORMATION
At Coverworld we know your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Coverworld is committed to safeguarding your personal information and will always handle your personal information securely and carefully.
Coverworld is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.
WHY WE COLLECT INFORMATION
We collect information for a number of reasons including:
- To deliver products or services to you
- To complete other transactions with you or on your behalf
- To better understand your requirements and preferences
- Improve our service
- Provide offers that are of greater interest or benefit to you
How we collect this information
We collect this information when you order goods or services, particularly when those products are delivered.
INFORMATION WE COLLECT
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.
- Delivery address
- Phone number
- E-mail address
- Transaction information.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
In order to dispatch your order we need to share some information such as delivery address and contact details with a third party courier service. We do not sell, rent, exchange or disclose any of your contact details to any company or person.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Coverworld reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.