Terms & Conditions
STANDARD TERMS & CONDITIONS IT IS IMPORTANT THAT YOU UNDERSTAND OUR TRADING TERMS AND CONDITIONS.
We offer you 7 days* to inspect the goods* (*excluding Custom Made, Made to Order or Special Order items) that you have purchased and in conjunction with the terms below. Custom Made, Made to Order or Special Order items are not returnable nor refundable for Change of Mind/Customer Order Error.
It is important to read all product information such as Fitting Instructions, FAQ, Warranty on the product web page, by adding the item to cart you are confirming you are accepting the Terms and Conditions.
* Covers returned MUST be clean, unused & in original packaging. Returns will not be accepted if goods are not returned in original packaging or have been used, items returned dirty or weather damaged are not accepted. You are responsible for return freight costs for change of mind/incorrectly ordered items.
Returns Policy; Change of Mind/Customer Order Error (not available on all products)
You may be entitled to send Coverworld Standard stocked goods back to us (excluding Custom Made, Made to Order or Special Order items) within 7 days of receipt (receipt is deemed as the date the parcel is delivered to you according to freight tracking details).
If you change your mind about your purchase of a ready-made product/cover, you may be entitled to send the goods back to us (at your cost) upon approval. You must first complete a Returns Authorisation Request within 7 days of receipt of your goods (NB: Receipt is deemed as the date the parcel is delivered to you according to freight tracking details).
As long as you have contacted us for a Returns Authorisation with within 7 days and you have received approval to return the goods, you may be entitled to a refund for the goods upon satisfactory inspection of the goods (being in new, original condition and with original packaging) excluding freight charges as well as a 15% restocking fee (minimum $25 charge), except in the case of tonneaus which incur a $50 restocking fee for Change of Mind or customer order error. Note that this does not include custom-made items (including custom tonneaus), made-to-order items (including made-to-order tonneaus) or goods imported from the USA (outdoor covers, marine covers and RV covers) as these are not returnable nor refundable for Change of Mind or customer order error.
If we need to dispatch a second parcel to you because of your ordering error, we will charge regular freight on the second parcel.
** If you receive any cover that does not fit please do not use it. We cannot accept used items back for exchange or refund, this applies to all items premade or made to order.
YOU MUST RECEIVE A FULL APPROVAL AFTER COMPLETING A RETURNS REQUEST BEFORE SENDING ANYTHING BACK TO US. Some items may need to go back to the manufacturer directly. Do not send anything back to us without having received full instructions of how to return your item/s INCLUDING your approved Returns Authorisation Number. Items without an approval will not be accepted back into our Warehouse.
15% restocking fee applies and freight costs and insurances will be not be reimbursed, with a minimum charge of $15.
Some items cannot be returned, please check product description carefully before ordering or contact us prior to ordering if you are unsure.
Any goods returned should be in saleable condition, if not then no refund will be issued and the goods will remain in our warehouse until you arrange for them to be picked up, this means dirty or damaged. We will take photo evidence of any damage or dirt on the product.
We will hold these goods for 90 days only before discarding them.
It is important that you understand that made to order items cannot be returned due to order error or change of mind. Any acceptance of a return for a special order / made to order product are at the discretion of Coverworld, imported goods may incur standard restocking fee + import costs that have been borne by Coverworld.
CHANGE TO YOUR ORDER PLACED
If you wish to make a change to your order in the first instance please contact us by phone (07) 5493 1400. Do not send an email and assume we will get the message you have sent. After any change to your order it will be confirmed to you by email and we will require a confirmation, your order will be on hold until all been agreed by correspondence.
SIZE OF COVERS
Please be aware that some covers can be large and heavy. It is important that you are able to install the cover safely on your own or with assistance, covers on large items will often require installation by two people, such as large motorhomes. Hail padded covers are significantly bigger in size than non padded covers. if you have any questions about the size of the cover please contact us prior to purchase and we can give you an approximate weight and size on the covers you are looking at purchasing. High items will require installation with a step ladder or other method to reach the roof line.
SELECTING THE CORRECT ITEM
When looking at the items available for specific models we will always detail the items that the covers do fit but we don't list the items that do not fit. So if we list a range of models suited to the vehicle then these specific (and Australian) models are the only suitable vehicles / models applicable. But if your model is not listed then in more than 99% of examples the cover will not fit any other vehicles or items. If you cannot see your model listed please don't order but instead contact us we have friendly sales people who are cover experts ready to help with any product enquiries or model / vehicle / specifics clarification.
Coverworld excludes to the full extent to which it is entitled to do so by law and any or all implied conditions and warranties together with liability for any loss or damage directly or indirectly by the purchaser including special indirect consequential damage or loss of anticipated income or profit. This warranty is not valid outside Australia. It is important to understand that each cover that we supply has a limited lifespan which depends on the type of fabric cover purchased or the weather conditions it is exposed to.
Estimated Lifespans and Recommended Usage Information is detailed on the product description. Many products that we sell detail an estimated lifespan, the lifespan depends on weather conditions and as we cannot predict the weather in advance and its severity we are not liable to any consequential damage to the covers that we supply because of unforseen weather, this can includes high UV conditions, high humidity, high rainfall, cyclones etc. Our estimated lifespan should not be relied and is indicative only, if a cover is guaranteed for 12 months this is the maximum warranty period for this item.
Warranties commences date of order placement.
The workmanship in Coverworld products are guaranteed to be free of defects at the time of manufacturer and should you notice a manufacturing defect within the first 12 months of ownership you will be entitled to a repair or replacement at our discretion. In some cases depending on the manufacturer of the item and their specific manufacturing terms this may be pro-rated for the usage that you have had.
Not all items offered for sale on our website are manufactured by Coverworld we use many specialist cover manufacturers in Australia, the USA and China to make the covers we offer on our website. Each specific manufacturer may have specific warranty terms and these are detailed on the item description, FAQ or specific warranty page for the item being ordered. If you are unsure about the warranty on the item you are purchasing please contact us prior to ordering.
Freight costs to and from our manufacturing / warehouse faulty are payable by the customer. It is your responsibility to track or insure your returned goods to ensure they are received by us. All covers should be properly installed and utilised and uses for the purpose they are recommended / intended, for example if you use an indoor cover for outside applications you are not utilising the cover correctly and will not be able to make any claim under the warranty for its performance. If you are unsure if the cover / product that you have purchased will provide the lifespan and/or protection of coverage that you require then we recommend that you contact us by email to sales @ coverworld.com.au detailing your specific usage requirements, your invoice number and the location that the product will be used. We will endeavour to respond to you within 5 working days. At Coverorld we offer an extensive range of covers to suit the majority of storage or cover requirements; in many instances the price is reflective of the cover fabric quality. It is normally the case that if you have purchased one the more expensive covers we sell then you will normally get the longest lifespan. Normal wear and tear is not covered under warranty and the look of the covers will change overtime - ALL covers will change their overall appearance due to weather exposure and usage. You should read any specific usage instructions supplied with your cover / product as no liability is accepted by Coverworld for not following instructions or packaging details. If you are unsure of how to use your cover / product please contact us prior to initial installation by calling (07) 5493 1400 or email to sales @ coverworld.com.au. We also recommend following out regular fabric / cover maintenance with the specialist cleaners and fabric treatments that we offer.
Warranties do not cover extreme weather events, such as declared once in a 'xxx" years unusual event or declared natural disaster or severe storm conditions at our discretion. If you are in such conditions you should consider the best appropriate action for your purchase. Weather events are governed by nature and we cannot guarantee against natural events and unusual extreme weather. This includes but is not limited to: hail storms, extreme rain events, cyclones, extreme heatwaves and UV conditions, lightning, storms and all other extreme weather situations.
Tearing on covers is rarely covered by warranty as the covers should be used correctly, sharp objects, frequently pulling, tension or stress on any material will cause it to tear or become prematurely worn, this will not be covered by warranty. Please see our reinforcement materials available to protect from stress damage for some cover types.
In the event that full payment has not been received the warranty will not be honoured until receipt of full payment. If we are required to take action to recover an unpaid invoice the payment received by us must be the actual invoice amount + interest at 5% + at cost administration costs for debt recovery.
If you have ordered a custom made cover its important to fit it within 30 days of receipt of delivery. Most manufacturers of custom made items allow a time period of 30 days to pass between order receipt and fitment in the case of any fitting issues. Unfortunately we will not be able to help with any fitting problems after the 30 days so please fit your covers or custom made items as soon as possible after delivery.
MODIFICATION OF RECEIVED ITEMS
Any item received should not be modified, warranties will not be honoured for modified items that are not the same as factory supplied.
Proof of dispatch from our warehouse is proof of fufilling your order requirements, we are not responsible for the courier delivery service and strongly advise taking out the optional freight insurance for peace of mind. We recommend taking our our optional freight insurance which will mean that if your parcel is lost in transit and the couriers are unable to find it then we will dispatch another item to you this includes all stocked and custom made to order items. If the item is a stocked item we will dispatch a new item withing two weeks even if the investigation by the courier company is on-going as some investigations have taken up to 4 weeks before we get confirmation of item not being able to found. If you have ordered a custom order, made to order or special order item then a new item will only be made and produced once the curies confirm the parcel is not locatable.
We are not responsible for late delivery of your order as all products are dispatched by a third party postage or courier service. We will advise the tracking details for your order when the goods are dispatched from our warehouse, items that are shipped direct from the manufacturers factories do not receive tracking details by email you need to contact us for them. All delivery schedules quoted are approximate time frame notified to us by our freight company.
We send most in-stock order parcels by Startrack, Fastway, Sendle or Australia Post from our warehouse and their terms apply to all of our shipments.
Coverworld cannot be held responsible because of delays with the various courier services used to deliver goods to our warehouse before dispatch or our nominated when sending to your delivery address. Courier problems are infrequent but do happen from time to time.
Manufacturers Trademarks, Brand names and product names are used throughout the Coverworld website in order to identify the compatibility of the products that we offer to specific manufacturers makes and models we have used the manufactured brand name. We clearly identify whether the product is a genuine branded product or an aftermarket product. If you are unsure then please contact us before placing your order.
Coverworld are not affiliated with any OEM manufacturers or other companies and we simply use the trademark names for identification purposes so that you can find the correct, suitable and matching product that can be used by you the customer. We do not suggest or imply that our products are genuine branded products unless they are.
If are items are not delivered you must contact us within 30 days.
List prices are subject to variation without notice, although every effort will be made to maintain listed prices. Coverworld reserves the right to vary the price of goods due to unpredictable exchange, or other variations outside our control.
If you have to return your cover due to your ordering mistake, change of mind for a stocked product a restock fee of 15% ($15 minimum charge) will be charged to cover our administrative costs. If we send you a replacement product freight costs are payable as charged to us, on an original order you may have been charged a freight contribution only, not the full actual freight charge. For secondary shipments you will be not offered a discounted freight fee.
This warranty does not apply to custom made covers, made to order covers, Stormcovers or Suncovers. Please contact us immediately for the correct warranty by email for these items.
Each cover type requires specific fitting methods which can involve a number of process and can take some time. In some cases for some vehicles, boats, cars, bikes etc some installed fittings may need to be removed in order to complete the cover fitment. In some cases you may require assistance from a third party, your original equipment manufacturer or another specialist supplier / fitter. All products are provided as is and do not come with any fitting services. If you are unsure about the fitment you should contact us prior to ordering.
You should always fit a cover to a clean item, clean your car, RV, bike etc. Dust and Dirt Particles underneath a cover can cause problems. So please clean before installation. See our other information about applying polishes and treatments and cover installation.
WEBSITE (ERRORS AND OMMISSIONS)
If we find a price on our website is incorrect we reserve the right to cancel your order and not send the items that you have ordered we are a small business with a big website and there may be mistakes with some pricing or descriptions. Stormcovers Australia make every reasonable effort to ensure the accuracy and validity of the information provided on its web pages. However, as policies, price points, dates, conditions, and information are continually changing, Stormcovers Australia reserve the right to change at any time without notice, information contained on this website, we rely on information supplied by various manufacturers.
It is important to check the item you are ordering a cover for matches our manufacturer, model and series.
INSTRUCTIONS & PRODUCT IMPROVEMENTS
Our manufacturers reserve the right to from to time update or change their fitting instructions, application methods or supplied parts. In such cases as long as the product works the same way, or in an improved or altered method for easier fitment, better quality reasons then the item cannot be deemed as mis-sold or incorrectly described.
We hope that our customers can understand that from time to time things go wrong; sometimes we might accidentally pack an incorrect item in an order and you might not receive the item that you have ordered. If this is the case we will send the correct item out to you immediately and we will arrange to pick up the incorrect item or we might need to ask for you to sed the items back to us in a Post Bag that we send to you with the replacement item. Also we rely on suppliers and courier companies to have items delivered to us and to you on time. Once the item is with the courier if there is any order delay, it is not possible for us to change the courier method if the items are in transit.
Colour fade is never covered by warranty and is part of normal wear and tear, solution dyed specialist fabrics have the highest colour inherent properties built into the fibres of the fabric. If Colour Fade is of top priority then custom made covers are normally the best selection.
All ready made covers are not guaranteed to match in colour as they can be produced from different batches of fabric rolls. If you want a guaranteed colour match you need to have covers custom made so that we can use the same material off of one roll. If you wish to return items due to colours not being exactly the same then you need to do this within your 7 days inspection period. We will in some cases send for example, 2 covers which are grey, but they were manufactured at a different time from a different batch. But we will never send for example a grey cover and a black cover, they will always be both the same colour type.
If you have received a faulty product please contact us detailing the fault, if you are able to submit photos this can be very helpful in order to determine the nature of the fault. If you have received a product which you believe has a manufacturing defect that needs to be sent back to us then you will need to send the item back to us for inspection before a refund is supplied. (Notification of received faulty items must be advised to us within 7 days of item receipt and if the product needs to be returned it should be sent back in new and unused condition.) If the product is found to be faulty (manufactured incorrectly or with faulty components) then we will refund the full original purchase price plus the cost of returning the item to us if you wish to cancel your order. If after inspection the item is not faulty, depending on the item, a refund less our standard restocking fee will apply. Special order items which are detailed on the terms such as all customer made to order items cannot be refunded as they are non-returnable. There are many items across our website that are made to order if you are not sure please contact us.
Any products damaged by stress points, pressure areas, extreme weather conditions, incorrect usage, environmental pollutants, or usage are not covered by our warranty of any warranties of any products in our range unless specifically detailed.
Items we sell have different covering purposes. If we describe that an item is for a specific model and for a specific usage this is only usage that we offer the cover for. If you have any sharp objects on the item being covered it is your responsibility to ensure that any sharp or stress points are covered or removed to protect the cover being used. When a cover is made for you, for example for a table, chair or otherwise we make this cover for you for your own purposes; we do not determine the purpose of the cover use, we simply describe the material being used. The following example applies: We are asked to make a table cover and we make this from a waterproof material which does not have waterproof seams and which is detailed on our description. Also, should the cover be placed on an item that has sharp points that damage the cover, the cover was made for the purpose of a table and any issue caused by damage from sharp points or water penetrating the seams is not a fault or unfit for purpose.
ITEMS RECEIVED NOT AS DESCRIBED
If you receive an item and believe it is not as described due to measurements not being as specified or any other reason you must not use the cover. If you receive an item and use it then this is considered as acceptance of purchase and the item cannot be returned. Items cannot be returned for exchange or refund in a used condition.
It is important that you read the fitment details carefully only items that are specifically detailed as 'Custom Fit" are made the exact make, model, year, body, etc of the item being covered. All other products are semi custom or universal fit. You should be aware that if you have aftermarket fittings, or have alternative non standard fittings then the cover may not be suitable. You should order carefully as made to order items cannot always be returned.
Some manufacturers offer optional items with the original purchase if you have anything that is an optioned product you should check prior to order if it suitable for use with a cover.
Commences date of Order.
Warranties are not transferable and or for the original purchaser only, but are transferable to gift recipients with proof of gifting the item purchase.
UNAVAILABILITY OF ITEMS
From time to time an advertised product on our website has become unavailable and we have not been notified by the manufacturer until we attempt to reorder the item. If this happens and we are unable to get the item that has been ordered we shall immediately refund any payments made to us. If an alternative product is available we will contact you prior to refund and give you information about the option to change to an alternative product.
LEAD TIME OF ITEMS
Many items on our website have an estimated number of days or weeks before dispatch depending on the specific item being ordered, in most cases all items are dispatched within the estimated time frame. The lead times are business days Monday to Friday and are estimates only, occasionally from time to time we may go past this lead time. We try our best to keep our customers informed of any delay to their order dispatch. We do rely on other suppliers and courier companies and at times such matters are out of control.
Days mean ordinary business days, our ordinary business days are Monday to Thursday 9am till 5pm. We close early on Fridays. Days usually means number of days to process an order, all days are estimates. Many items are made by 3rd party manufacturers and we are not liable for any days taking longer than our estimate, we try to our best to meet all of our dispatch and lead time estimates.
THE ITEM YOU ARE COVERING
As as a customer requiring a cover its your responsibility to check whether it is compatible with having a cover when its stored. This includes the surface of the item being covered and also all items underneath the cover. Its not possible for us to know the exact details of any paint finish, varnish finish or specific maximum temperature allowances for an item being covered. You should always take special care with new uncured paint surfaces, varnishes, polishes and electrical equipment.
OUR RIGHT TO NOT ACCEPT YOUR ORDER OR CANCEL YOUR PURCHASE
We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:
* the product is not available / in stock (any payments will be refunded);
* your billing information is not correct or not verifiable;
* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
* your bank transfer payment is not received within 12 calendar days after acceptance of your order;
* there was an error in the price quote;
* we could not deliver to the address provided by you
* we are unable to accept orders from the specific individual
Part of our terms are that you need to read the copy of your order confirmation email which details the item that you have ordered. This is especially important for telephone orders in case we have mis-heard your order requirements over the phone. if you do not receive your order confirmation by email please contact us by Phone so that we can send it to you straight away.
PROPDUCT REVIEWS & PRODUCT DISPUTE
Coverworld prides itself on offering excellent customer service, a very informative website with vast amounts of information about the covers that we offer. We also offer knowledgeable sales staff ready to help with your product enquiries prior to order. We often go considerably above and beyond our legal requirements for our customers. If for any reason you are unhappy about any part of the item you have purchased please contact us as soon as possible after placing your order.
We don't like to have any unhappy customers so please contact us if there is any problem with your order and let us help resolve the matter.
The default shipping description of normally dispatched 1-2 days is only correct for items held in stock in our warehouse not any made to order or non-stocked items.
If dispatch time is critical for your order please contact us to confirm the estimated dispatch date for the item you wish to order.
ANNOUNCEMENT, BLOG, PUBLIC STATEMENT OR ARTICLE FOR PUBLICATION
As one of our customers without prior written consent from Coverworld you agree not make an announcement, blog post, public statement or article for publication without our prior consent. Please contact us prior to making any public statement for approval from our company.
INTERNATIONAL PURCHASES TERMS
The buyer assumes full risk for ensuring the product they are purchasing will suit their needs, acknowledging automotive-related covers sold by Coverworld are designed for Australian standards and models (including genuine bars and accessories), and there are no returns or exchanges for incorrect ordering, overseas model incompatibility or change of mind.
The buyer also assumes full responsibility for any charges, duties and taxes payable to the receiving country.
What happens if your Cover does not fit?
At Coverworld we try to ensure all orders are correct for the item being covered but from time to time any of the following can happen: Customer can select the incorrect item. Coverworld staff can select the wrong item. Manufacturers may provide the wrong information or they make an item incorrectly. Sometimes these issues are out of our control but we certainly appreciate that it may be frustrating to have waited for a made to order that arrives to you and does not fit. But in many instances Coverworld are the middle man acting as an order place between the manufacturer and yourself the customer If you are not sure if your item is made to order please contact us and we will confirm this.
If there is a problem we will try to rectify it as quickly as possible but there are some specific procedures that need to be carried out depending on the item being ordered. But in order to do so will require some assistance from you to sort out the problem so please bear with us when we ask for specific details about your order and the cover. in most cases we are simply providing this information back to the original manufacturer and if we can supply everything to them in one go then it makes resolving issue much quicker.
Coverworld source covers from a wide range of cover manufacturers in Australia and overseas, they are all cover specialists and have been manufacturing covers for many years. It is very unusual for there to be fitment issues with made to order covers. In the past customers have stated that an item does not fit when in fact it has not actually been fitted correctly. Correct fitment is essential and depending on which item you are covering fitment can take some time.it is important to understand all custom made covers are non returnable due to order error or change of mind. In the very seldom event that a manufacturer has incorrectly made a cover then it will be repaired or replaced at their discretion you cannot cancel an order if it has been made incorrectly it will be fixed. This will take some time depending on the specific item, where it is manufactured and the time of year. All of our suppliers endeavour to rectify any manufacturing errors quickly.
Please refer to Fitting period information above for most made to order items they must be fitted within 30 days in case of any manufacturing defect or error, please fit your covers as soon as possible within 30 days after order receipt.
For all custom made covers we reserve the right to make them in the manner that we choose either with webbing edges or overlocked seams. If there is an order error, wrong size cover made for example we will require the original cover back before we can rectify the problem, in most cases we will take apart the received cover and add a new piece, but it is dependant on the cover type, position of the error.
We reserve the right to put joins in fabric in cases where the cover integrity is not affected by the join.
The items listed below are always made by other manufacturers in Australia
* Soft Tonneau Covers for Styleside and Trayback Utes
* Car, Truck or any other Vehicle Seat Covers
* Any Custom Made Car Covers (except Stormcovers)
* Made to Order Boat Covers
* Made to Order RV Covers Ultimate or Ultimate Plus (not Stormcovers)
We offer you 7 days to inspect the goods that you have purchased according to our standard Terms & Conditions. Some items have specific warranty, terms and returns policies these are detailed on the individual product pages and can always be viewed before purchasing. Day 1 commences on delivery day. If your item is supplied in retail packaging you should carefully open your order as returns must be sent back in original condition and packaging wherever possible.
Delivery time estimates quoted may vary, also depending on exact delivery location. Furthermore, delivery times are always based on an estimate under normal economic, environmental and logistical conditions.
Couriers and freight carriers are a third party service and as such, Coverworld cannot be held responsible for goods damaged or lost in transit. We strongly recommend customers opt for freight insurance during checkout when available. Furthermore, Coverworld cannot guarantee delivery times for orders under any circumstances.
Unless a choice is offered during checkout, Coverworld reserves the right to choose at their discretion which courier or shipping service will carry ordered goods for delivery to customers. Couriers may include, but are not limited to, Fastway, Startrack, Australia Post and Sendle. A signature may be required by the courier for delivery though you may request special delivery instructions when you place your order (though adherence to these instructions cannot be guaranteed).
Orders for goods in stock are normally despatched the next business day. The handling and despatch time for products are outlined on each product's page and may change without notice.
Couriers are usually unable to deliver to Post Office boxes so please always provide a street address for shipping.
Delivery times are usually Monday to Friday (excluding Public Holidays) between 7.00am - 5pm.