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Return Policy

RETURNS POLICY



We offer you 7 days to inspect the goods that you have purchased according to our Standard Trading Terms, some items have specific warranty, terms and returns policies these are detailed on the individual product page and can always be viewed before purchasing. Day 1 commences on delivery day. If your item is supplied in retail packaging you should carefully open your order as returns must be sent back in original condition and packaging.  Made to Order items cannot always be returned which is detailed on the product description.



If you change your mind about your purchase of a ready made product / cover you are entitled to send the goods back to us, you must contact us for a Returns Authorisation within 7 days of receipt (receipt is deemed as the date the parcel is delivered to you according to freight tracking details)



As long as you have contacted us for a Returns Authorisation with within 7 days you will be entitled to a refund for the goods excluding freight charges and a 10% restocking fee with a $10 minimum charge, this does not include: custom made, made to order items or goods imported from the USA (outdoor covers, marine covers and RV covers)

 

If we need to dispatch a second parcel to you because of your ordering error we will charge freight on the second parcel at the actual cost, on your first delivery the freight for the item is normally subsidised as part of your order.



ITEMS THAT CANNOT BE RETURNED



If you change your mind about a custom made / made to order product / cover in most cases they cannot be returned.   It depends on the product and the specific manufacturer, if you are not sure about the custom made / made to order item that you are purchasing is the correct product / cover for your needs then you should contact us prior to ordering.



If you have ordered a customer made to order item and it has a manufacturing defect, is not fit the purposes advertised or does not match its description. If the product / cover has a manufacturing defect such as the stitching has come loose then the this will be repaired not replaced with a newly manufactured item.



If you have ordered a customer made to order item where we have requested some specific information before manufacturing commences such as completing a specific measurements form then it is usually possible for the items to be repaired / altered if you have made an order error.  For example an order for customer made to order seat covers is placed, on your original information form you have stated 2 rear headrests when in fact you need 3 reare headrests in this cause because of the manufacturing error being caused due to an ordering error there will be additional charges for alterations or repairs. Most manufacturers will make alterations or corrections on a materials time and cost basis, this would be different for each manufacturer, we will confirm this amount before goods are taken back. Please note this is a very uncommon situation and during a 6 year period we have not yet had this issue as at 30/07/2013.



YOU MUST REQUEST RETURNS AUTHORISATION BEFORE SENDING ANYTHING BACK TO US.



For all changes of mind or your order error a $25 restocking fee applies and freight costs will be not be reimbursed. Goods will not be accepted into our warehouse without an authorisation. Any goods returned should be in the original condition as it was delivered, it must be unused.



If we issue a Returns Authorisation and receive goods that are not in their original new condition then no refund will be issued and the goods will remain in our warehouse until you arrange for them to be picked up. The product and its packaging must be unused, in its original condition and not dirty or damaged.



SENDING GOODS BACK TO US



It is your responsibility to arrange for the item / s to be sent back to our warehouse.



Items must be Returned within 28 days of the Date on the Returns Authorisation, items will not be accepted more than 28 days after the returns authorisation date.



We understand that some customers request that we arrange collection of the items from you via our nominated courier service, this is not always possible. If we are able to arrange the collection then extra charges can be incurred as per charges made by our courier service. Unfortunately we are not always able to do this.  If you would like us to arrange for a freight collection from your address we charge freight at cost + $20.00 Freight collection handling charge.



REFUND PAYMENTS



We will refund your original purchase less any restocking or freight fees that are deductible to you via the same method that you originally paid us. For example if you have paid us via Pay Pal we will refund via Pay Pal, if you have paid by direct bank deposit we will refund via Direct Bank Deposit. Refunds can take up to 5 working days to be processed after receipt of goods into our warehouse.



Why we charge a restocking fee



We charge a restocking fee to cover some of the costs associated with your item being returned, through the process the following steps are carried out

    • 1. Admin Staff create a Returns Authorisation and send to you

    • 2. Goods received into the warehouse must be inspected before being put back into stock, the product must be completely checked for dirt or marks

  • 3. Processing of credit and refund or exchange, creating credit note, admin work involved

The restocking fee simply reimburses us for some of our associated costs for accepting your return due to change of mind or ordering error



RETURNS PROCESS



In the first instance submit this returns authorisation online. We will contact you after you have submitted a returns request online this may take up to 2 working days



We require some or all of the following details in order to process an authorisation



  • * Copy of your Original Purchase Document
  • * Invoice or Order Number
  • * Date of Payment and Payment method
  • * Photos of the item to support your authorisation request

Note many items sold by Coverworld are made by a third party manufacturer and they may have some specific returns conditions before accepting the item back for a return, repair or replacement. In such cases we shall be submitting your information to the manufacturer so that you can communicate with them about the returns request. It is likely that most manufacturers will require that you send the item back to them for repair or inspection.



STORMCOVERS AUSTRALIA RESERVES THE FOLLOWING RIGHTS



All returned items will be inspected for signs of usage or installation. If the item returned is not returned in its original condition then Stormcovers Australia reserve the right not to offer an exchange voucher or refund for change of mind returns.  In such cases the goods will be inspected by more than one person and photographic evidence will be taken of the reasons why a refund is not authorised.  

 

 

If you need to submit a request for a return please click the link below

Request a Returns Authorisation