About Us This web site is owned and operated by Coverworld Stormcovers Australia Pty Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Coverworld Stormcovers Australia Pty Ltd
UNIT 4 6 PREMIER CIRCUIT WARANA QUEENSLAND 4551 Australia
Phone: 07 5493 1400
Fax: 07 5437 8795
Email: info [at] coverworld [dot] com [dot] au
ACN 125 054 266


Company number: ACN: 125 054 266
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard and Pay Pal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We dispatch all of our orders via Startrack Express and are unable to offer postbox delivery.

When we dispatch your order we will send an email confirmation to you withe the parcel consignment number which you can use to track your parcel delivery schedule online.

By accepting our terms and conditions you understand that freight is a service we use a third party company to do on our behalf and any issues where a delivery is not received ontime or undelivered is not our fault, we endeaour to sort out and rectiify any delivery issues quickly but we cannot accept responsibility for the speed of the delivery service.
Delivery Schedule We process orders within 24 hours items marked for next day dispatch unless there is some error in the stock monitoring which can happen from time to time, as the online store is updated a day behind the accounts system. if there is going to be any delay longer than the stated dispatch time then we will contact you.

When we dispatch you order the delivery schedule will accompany your dispatch documents, the delivery time is different for each individual state and area in Australia.

International orders cannot be processed online, please contact us if you wish to order a product outside of Australia.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders in Australia GST is charged at 10%
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Individual Guarantees are detailed on specific products pages, some products carry warranties up to 3 years depending on the fabric options available
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07 5493 1400 (International +61 07 5493 1400) or fax us on 07 5437 8795 or write to us at UNIT 4 6 PREMIER CIRCUIT WARANA QUEENSLAND 4551 Australia
Privacy Policy Coverworld Stormcovers Australia Pty Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy You are entitled to cancel your order and return the goods within 3 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Please note all non stocked items that are ordered in specifically for you will incur a 20% fee and associated delivery costs will be charged, then the balance of this amount will be refunded to you. All products that say Next Day Dispatch are stocked alll other items are ordered in especially for you.

All custom made products are Non Refundable.

If you order the incorrect size for an item and wish to exchange the cover then you will be required to pay the full freight costs to return the goods and have a replacement dispatched to you. Its important to realise that for most products on our online store we have paid towards the freight costs and you are only charged the balance, the full freight costs apply for any exchanges or refunds. Delivery can be costly so please order carefully.

If you are order an item and it does not fit correctly then we require photos of this before we will issue or consder any refund.

Any goods returned should be in saleable condition, if not then no refund will be issued.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Wear and Tear caused by usage, outdoors or indoors is not covered by warranty, any cover specifically those used outside will be subjected to UV conditions and many weather conditions which will overtime change the overall look and appearance of the product. Colour fading is not covered by warranty and is a normal part of wear and tear. Some specific weather conditions such as long periods of rain, humidity and UV will affect the fabric of any cover used outside and should be expected as part of normal wear and tear.

The materials and workmanship in Coverworld products are guaranteed to be free of defects at time of manufacture. The length of the warranty is determined by the type of material ordered. Refer to the material chart below.

Warranty coverage commences on the original date of purchase. The warranty does not cover normal wear, weather soiling, stains from environmental pollution and/or standing water, cuts from sharp objects, neglect, accident or misuse. The cover or product must be properly installed, utilised and maintained.

If a defect is detected within 12 months of date of purchase, Coverworld will repair or replace (at its discretion) the product free of charge, freight costs are payable by the customer for the retrun and replacement goods.

If a defect is detected after 12 months for longer warranties, Coverworld will (at its discretion) repair the defect on a time and material cost basis or replace the product on a pro-rated basis.

Coverworld (Stormcovers Australia Pty Ltd). and/or seller provide this warranty in lieu of all other warranties, expressed or implied. Coverworld (Stormcovers Australia Pty Ltd). and/or seller disclaim all liability for special, incidental or consequential damages.
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